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Solaris Support - Standard Service Plan Subscriptions

Solaris Support - Standard Service Plan Subscriptions

Get business hour technical support 12 hours a day, 5 days a week in addition to the full range of updates, upgrades, and patches, with extra training.

The price for each subscription depends on the number of sockets, hardware platform, and the term you choose.

*

Unit Price

    Product Configuration Help:

  • What does "socket" mean?
    Close

    Solaris Subscriptions are priced based on the number of maximum sockets per system, which is equal to the number of processors in your system. Pricing is not charged "per core" on multi-core systems. If you need support for more than 8 sockets, contact your Sun sales representative or call Sun.
    Different platforms offer different socket ranges.

  • What is a Solaris Subscription?
    Close

    With a Solaris Subscription, you get a one-stop shop for product and service with full indemnification, binary and soiurce code compatibility as well as the expert support that you are used to receiving from Sun. Solaris Subscriptions are priced on a per-system basis. If you have multiple systems, then you need multiple subscriptions. Online purchase is available for 1-8 socket systems only. For systems running more than 8 sockets, contact your Sun sales representative or call Sun.

  • What is a Serial Number?
    Close

    A Hardware Serial Number is required per subscription.To add multiple hardware serial numbers, delimit by commas",".

I agree to the Terms and Conditions for this product.
Overview

The Solaris Standard Service Plan gives you all the features of the Basic Service Plan plus 12 x 5 technical support and online training. Subscription-based, it includes:

  • Unlimited technical support 12 x 5, during business hours, with a 4-hour response time.
  • You receive notification of Solaris and software update availability and electronic access, as well as access to patch management tools, subject to terms and conditions.
  • Quarterly update release via web download.
  • Web-based courses: Solaris 10 System Administration online course bundle and a Sun Skills Assessment.

Need a different level of support? Or running more than 8 sockets per system?

Running more than 8 sockets per system?

  • Contact your Sun sales representative or callSun.

Already purchased your Solaris Support?

  • See the online Welcome Kit to get the most from your subscription.

Sun's Service Plans give you a flexible, cost-efficient choice of three software support levels to match your needs: Premium, Standard, and Basic.

Support Coverage
For specific detailed information about which features and deliverables are included with a Standard Service Plan, see the Sun Software Support Service Listing for Standard level of service.

Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.

Pricing

SubscriptionPrice
x64/x86 (on Sun or Non-Sun)
1 Year (1-2 Sockets)$720.00
1 Year (3 or More Sockets)$1,320.00
3 Years (1-2 Sockets)$1,987.20
3 Years (3 or More Sockets)$3,643.20

SubscriptionPrice
SPARC
1 Year (1-2 Sockets)$720.00
1 Year (3-4 Sockets)$1,440.00
1 Year (5-8 Sockets)$2,880.00
3 Years (1-2 Sockets)$1,987.20
3 Years (3-4 Sockets)$3,974.40
3 Years (5-8 Sockets)$7,948.80

Features and Benefits

Sun's subscription-based service plans give you a flexible, cost-efficient choice of three software support levels to match your needs: Premium, Standard, and Basic.

Feature Function Benefit
Online Technical Support You can contact Sun for assistance within the coverage hours available (with no limit on the number of incidents). Your service requests are handled swiftly, helping enable faster resolution.
Telephone Technical Support You can contact Sun for assistance within the coverage hours available (with no limit on the number of incidents). With telephone support, you can designate Sun's response time, which includes live call transfer for P1 issues, using Sun's defined priority process and guidelines. Your service requests are handled swiftly, helping enable faster resolution.
SunVIP Interop Support If you encounter an issue that you believe involves a Sun product, but perhaps another vendor's product as well, you can call Sun. Sun will assist with multivendor collaborative troubleshooting by tapping into relationships with more than 100 top IT vendors and joint service centers. You don't get caught in the middle - SunVIP provides a customer-focused solution for expediting resolution of frustrating problems that cannot be readily attributed to a particular vendor.
Knowledge Base Access You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems.
On-Demand Solaris Updates You receive notification of Solaris and software update availability and electronic access, as well as access to patch management tools, subject to terms and conditions. Electronic download is the default mechanism, however, major releases are typically shipped as physical media kits. You have what you need to keep your systems updated and secure while avoiding separate upgrade licensing fees or software subscription fees.
Sun Alerts and Notifications You receive alerts for covered products, including those for which Sun is still working on an error correction, providing you with early warning so you can get a jump start on risk mitigation. In addition, Sun provides special content in newsletters to keep you up-to-date on enhancements to your Service Plan. Direct communication and alerts from Sun help you confidently run your operations, knowing that you are working from the most current information.
OpenSolaris Support OpenSolaris Subscription Support includes technical phone support and access to the online support and tools you need to help run and maintain your OpenSolaris deployments. If you choose to replace Solaris with OpenSolaris you will be covered at the same level during your existing contract term. OpenSolaris Support Web site. You can now use and deploy the latest in OpenSolaris and be supported.
SunSpectrum eLearning Library Solaris Subscription customers are entitled to access Web-based training modules at no additional charge. Courseware that complements the Solaris OS helps you keep pace with changing technology.
Freeware Component Support (varies by component) Freeware components that are developed by Sun are supported in one of two ways:
  1. Fully supported: Sun provides new and existing software updates and upgrades
  2. Managed: Sun provides existing software updates and upgrade and escalation of new errors to the developer community
 Your service requests are handled swiftly, helping enable faster resolution.
Binary and Source Code Compatibility** Sun maintains binary compatibility between operating system releases and guarantees application compatibility between x86 and SPARC platforms. With binary and source code compatibility Solaris applications from earlier versions run unmodified on Solaris 10 which means that you:
  • have lower development, testing, and deployment costs.
  • can take full advantage of new and advanced Solaris features.

Availability of specific features, coverage hours and response times may vary by location, product, or service level. Other limitations may apply.

* Note that community supported freeware is not supported by Sun.
** Please see Solaris guarantee.

System Requirements

Solaris Subscriptions cover your Solaris software, regardless of your system or platform. If you have multiple systems, you need multiple plans. One subscription covers one system.

Before You Buy
Call Sun Toll Free

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00-800-875-70000
Ireland & Spain:
1-800-923110

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