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Sun Developer Expert Assistance Subscriptions

Innovate with confidence and maximize programming productivity with technical developer help from the source as you need it - engineer to engineer - when using Sun products and technologies and community technologies.

A dedicated online, subscription-based service for code level developer support, the Sun Developer Expert Assistance program may provide such help as sanity checks, workarounds, and best practice guidance for the products and technologies listed below. Our engineers will respond to you within 1 business day, either with an answer or a commitment to track down the information.

Online programming advice and code sanity checks
Reduce risk and control costs with dedicated developer support
Shortens learning time of tools and technologies

Products and Technologies

GlassFish / Sun Java System Application Server
GlassFish Tools Bundle for Eclipse *
Java EE SDK 5.0
Java ME
Java SE 1.4, 5.0, 6
NetBeans IDE 5.5 including Packs, 6.1, 6.5
Project Darkstar
Solaris 10
Sun Studio 10, 11, and 12

* Available only as a single incident

The Developer Expert Assistance program does not provide access to patches for any of the above products. To get the latest patches for this product, please purchase a Sun Software Service Plan.

Select the single DEA incident or subscriptions that meets your requirements from the list below:

Single Incident any product: 7,718JPY

Single Product Subscription - 1 Year Unlimited - GlassFish - Sun Java System Application Server: 39,218JPY

Single Product Subscription - 1 Year Unlimited - Sun Java EE: 48,793JPY

Single Product Subscription - 1 Year Unlimited - Sun Java ME: 39,218JPY

If you're a software engineer using Sun developer tools or technologies to develop Java or Solaris applications, then this is the service for you. There may be times when you hit a roadblock or need to speed up the development cycle and just can't get through it on your own. For cases like this when an extended technical team could help, we offer this service for you on a support subscription basis as needed or per incident. All subscriptions will also include Sun Developer Network (SDN) membership. Through the Sun Developer Expert Assistance program, you can get developer help such as:

Diagnostic advice and code analysis
Sanity check on coding approach
Workarounds to current problems
Best practice guidance
Pointers to relevant sample applications and documentation that address the issue

Ask us a question about any aspect of our developer tools or technologies and an engineer will respond to you by email within 24 hours, either with an answer or a commitment to track down the information.

Single Incident	1- Incident for one product or technology	$49.00
Single Product Subscription	12 months Unlimited incidents for ONE product or technology	$549.00
Multi-Product Subcription	12 months Unlimited incidents for ALL supported products and technologies*	$1949.00

* Not included in Multi-product Subscription: GlassFish Tools Bundle for Eclipse

The Developer Expert Assistance program does not provide access to patches for any of the above products. To get the latest patches for this product, please purchase a Sun Software Service Plan.

Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.

Sun Developer Expert Assistance Support Subscriptions give you a flexible, cost-efficient choice for technical programming and code level support to match your needs and products or technologies used in application development. It helps shorten the development cycle and time to market of applications with less risk and improved runtime and return on investment (ROI).

The Sun Developer Expert Assistance service offers the following benefits and features to help you innovate with confidence.

Features	Benefits
Dedicated engineer for online programming advice	Shorten learning curve and reduce time to market
Flexible Pricing options	Control Costs
Sun Developer Network Membership	Maximize Development Project Productivity

Single Incident - Per Incident for one product or technology
With Sun's technical engineers only a few clicks away, you can get experts to examine your programming issue and help identify the root cause or expedite a solution.

Single Product Subscriptions - 12 months Unlimited incidents for ONE product or technology
Support service with fixed cost for developers using primarily one product or technology in their programming projects. Provides unlimited support of one product or technology chosen at time of purchase to get Sun's technical engineers to examine programming issues or code reviews and helps shorten application development.

Multi-Product Subscriptions - 12 months Unlimited incidents for ALL supported products and technologies*
Leverage Sun's technical engineers as your extended developer team with a fixed cost for code level support of multiple Sun products and technologies when used to develop Java and Solaris applications. This service provides unlimited support for one year of all supported products and technologies as listed. Sun engineers help examine programming issues, provide code reviews or best practice guidance to optimize programming productivity by providing diagnostic advice, helping identify root causes, and expedite solutions and time to market.

* Not included in Multi-product Subscription: GlassFish Tools Bundle for Eclipse

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Sun Developer Expert Assistance Subscriptions

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