Global Specials

OpenSolaris Basic Subscriptions Support

Sun's OpenSolaris Basic Subscription Support offers you online technical support 5 days a week during local business hours and gives you access to the full range of package updates through the Support Repository and access to online training courses.

OpenSolaris Basic Subscription Support
Prices shown in U.S. dollars
x64/x86 on Sun or Non-Sun 1-2 Sockets More than 2 Sockets
1 Year - x64/x86 $ 324.00 Not Available
SPARC 1-2 Sockets More than 2 Sockets
1 Year - SPARC $ 324.00 Not Available


Choose Your OpenSolaris Subscription
Compare/Buy Other Plans
Step 1: Your System Configuration

Which platform are you running?

Service Platform:

How many sockets are on the system this subscription will support?
Note: Different platforms offer different socket ranges as shown.

What does "socket" mean?What does "socket" mean?OpenSolaris Subscriptions are priced based on the number of maximum sockets per system, which is equal to the number of processors in your system. Pricing is not charged "per core" on multi-core systems. If you need support for more than 8 sockets, contact your Sun sales representative or call Sun. Number of Sockets:

Step 2: Your Subscription

For how many years would you like subscription coverage?

What is an OpenSolaris Subscription?What is an OpenSolaris Subscription?With an OpenSolaris Subscription, you get a one-stop shop for product and service. OpenSolaris Subscriptions are priced on a per system basis. If you have multiple systems, then you need multiple subscriptions. Online purchase is available for 1-8 socket systems only. For systems running more than 8 sockets, contact your Sun sales representative or call Sun. Term:

How many subscriptions like this would you like to buy now? One subscription supports one system as configured above.

Quantity:

Hardware Serial Number is required per subscription.
To add multiple hardware serial numbers, delimit by commas ","

Serial Number:

Note: All sales are final. View the Returns Policy for more information.

The OpenSolaris Basic Subscription is Sun's least expensive option, available for 1-2 socket systems only, and includes:

  • Online technical support 5 days a week during local business hours
  • Gives you access to the full range of package updates through the Support Repository
  • Access to online training courses
  • OpenSolaris alerts and notifications

Need a higher level of support? Or running more than 2 sockets per system?

Already purchased your OpenSolaris Subscription?

Support Coverage

For specific detailed information about which features and deliverables are included with a Basic Subscription, see the OpenSolaris Basic Service Listing.

Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.

Sun's OpenSolaris Subscriptions gives you a flexible, cost-efficient choice of three software support levels to match your needs: Premium, Standard, and Basic.

Feature Function Benefit
Online and e-mail Technical Support For OpenSolaris Standard and Premium levels, you can contact Sun for assistance within the coverage hours you choose (with no limit on the number of incidents). Through Sun's customer-defined priority process, you select Sun's response time (from 1 hour to 4 hours). OpenSolaris Basic coverage hours are local business standard ours with a 48 hour response for all priorities. Your service requests are handled swiftly, helping enable faster resolution through online technologies.
OpenSolaris Package Updates For OpenSolaris Standard and Premium levels you can contact Sun for assistance within the coverage hours you choose (with no limit on the number of incidents). Through Sun's customer-defined priority process, you select Sun's response time (from 1 hour to 4 hours). OpenSolaris Basic coverage hours are local business standard hours with a 48 hour response for all priorities. Your service requests are handled swiftly, helping enable faster resolution through online technologies.
Knowledge Base Access You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems.
SunSpectrum eLearning Library OpenSolaris Subscription customers are entitled to access Web-based training modules at no additional charge. Increase your knowledge regarding the OpenSolaris features.
Sun Alerts and Notifications You receive Sun Alerts for covered products, including those for which Sun is still working on a fix, providing you with an early warning system so you can get a jump start on risk mitigation. In addition, Sun provides special content in newsletters to keep you up-to-date on OpenSolaris Subscription enhancements. Direct communication and alerts from Sun help you confidently run your operations, knowing that you are working from the most current information.

Notes:
Package Updates for the Support Repository are released approximately every 6 months. During the term of Customer's Subscription contract, Customer will be entitled to receive support and the latest Package Updates and Support Repository Updates when made commercially available by Sun. Customer may be required to download and install Package Updates or Support Repository Updates that have been released since Customer's previous installation of OpenSolaris.

OpenSolaris Subscriptions cover your OpenSolaris software, regardless of your system or platform. If you have multiple systems, you need multiple plans. One subscription covers one system.

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