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Sun Software Service Plans for NetBeans IDE

With Sun Software Support Service Plans for NetBeans IDE, our experienced support engineers are available to help you identify and resolve technical issues with your Sun software. In addition, you'll always have access to the latest software functionality through patches, updates and upgrades, which are included for covered software.

With two levels of support, you can choose the level of service that best fits the needs of your production system:

  • Standard Support provides extended local business hours coverage 12 hours a day, five days a week
  • Premium Support provides support coverage around the clock, seven days a week, and includes Interoperability Support

Sun Software Service Plan Pricing for NetBeans IDE is based on a single developer.
Sun Software Service Plans are available on the current version of the product.

Standard Premium
1 Year $ 1,015.00 $1,218.00

Quantity

With Sun Software Service Plans you can choose the level of service that best fits the needs of your production system:

  • Standard Support
    • Unlimited technical support 12 x 5, during business hours, with a 4 hour response time
    • Updates, upgrades, and patches as they are published, delivered via electronic download
    • Quarterly update release via web download
    • Learn more about Standard Support
    • Product defect escalation
  • Premium Support
    • Unlimited technical support 24 x 7. Live transfer for Priority 1 calls
    • Updates, upgrades, and patches as they are published, delivered via electronic download
    • Quarterly update release via web download
    • Interoperability Assistance
    • Learn more about Premium Support
    • Product defect escalation

    Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.

Sun's Software Service Plans give you a flexible, cost-efficient choice of two software support levels to match your needs: Premium and Standard.

The following table lists only a few features of the plans that may be important to you.

Learn more about Sun Software Service Plans

Feature Benefits
Sun Software Service Plans Standard 12x5, Premium 7x24 Maintains application development productivity
Product Updates Saves customer time by having software delivered to customer

The Sun Software Service Plan covers the current version of your NetBeans IDE software, regardless of your system or platform. If you have multiple developers, you need multiple plans. One plan covers one developer.

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