Sun's Software Service Plans give you a flexible, cost-efficient choice of two software support levels to match your needs: Premium and Standard.

The following table lists only a few features of the plans that may be important to you.

Learn more about Sun Software Service Plans

FEATURE: Sun Technical Support
FUNCTION: When you choose a Premium or Standard Service Plan, you have unlimited access to telephone and
online technical support during the stated coverage hours. With Premium, you also enjoy immediate live
call transfer

BENEFIT: With Sun's experts only a phone call or a few clicks away, you're armed with the help you need to quickly
resolve issues, answer questions and keep your systems running like a champ

FEATURE: Interoperability Support

FUNCTION: For Premium Plan purchasers, Sun takes accountability for tough-to-isolate interop issues and then
leverages cooperative support agreements with key software, hardware and networking vendors to speed
resolution. For more information about Interoperability Support, see Interoperability Support

BENEFIT: A must-have for critical systems, Sun's interoperability support helps you eliminate vendor fingerpointing
and quickly troubleshoot complex network computing problems

FEATURE: Software Updates

FUNCTION: Sun Studio is free software (downloads only), but an active Sun Service Plan is required to receive the majority of ongoing updates and patches. With your Software Service Plan, you're covered.

BENEFIT: Access to continuous updates is crucial. These updates help you ensure a secure, high-performance
computing environment

FEATURE: Support Bulletins

FUNCTION: You receive Sun support alerts via e-mail in addition to other optional Sun notification services and
customer communications

BENEFIT: Sun's unique early warning system (only available to Service Plan holders) allows you to stay in-the-know
and to effectively mitigate business risk