Global Specials

Sun Software Service Plans for Java DB

With Sun Software Support Service Plans for JavaDB, our experienced support engineers are available to help you identify and resolve technical issues with your Sun software. In addition, you'll always have access to the latest software functionality through patches, updates and upgrades, which are included for covered software.

With two levels of support, you can choose the level of service that best fits the needs of your database server:

  • Standard Support provides extended local business hours coverage 12 hours a day, five days a week
  • Premium Support provides support coverage around the clock, seven days a week, and includes Interoperability Support

To download the latest version of Java DB, go to: http://developers.sun.com/javadb/downloads/index.jsp

One service plan supports a single database server, per year. Choose the plan for your platform.

Quantity

With Sun Software Service Plans you can choose the level of service that best fits the needs of your production system:
  • Standard Support
    • Unlimited technical support 12 x 5, during business hours, with a 4 hour response time
    • Updates, upgrades, and patches as they are published, delivered via electronic download
    • Quarterly update release via web download
    • Learn more about Standard Support
  • Premium Support
    • Unlimited technical support 24 x 7. Live transfer for Priority 1 calls
    • Updates, upgrades, and patches as they are published, delivered via electronic download
    • Quarterly update release via web download
    • Interoperability Assistance
    • Learn more about Premium Support

Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.

Java DB Support
Sun offers standard and premium service plans for Java DB for Solaris, Linux and Windows. Choose the service level that best meets your needs to maximize productivity and minimize downtime.

Features
  • Premium (24/7) or Standard (extended business hour) coverage.
  • Support directly from experienced Sun support engineers.
  • Patches, updates and upgrades upon release.
  • Choice of one or three year contract length.
  • Access to extensive online knowledge base.
  • Sun VIP Interop Support (Premium only)
  • Multi-platform support (Solaris 8 [SPARC], 9 & 10; Linux [Red Hat Enterprise Linux] 3 & 4; Windows [2000, 2003, & XP])
Benefits
  • Choose the support level and coverage that best meets your needs.
  • Lower total cost of ownership.
  • Improve availability by proactively managing software.
  • Prompt resolution and minimal downtime.
  • Keep systems and software tuned for optimal performance.
  • Improve productivity by enabling staff to focus on critical projects instead of fixing problems.
  • One-stop problem resolution, regardless of problem source (Premium only)
JavaDB is supported on Sun Java 1.4 or later and on the following platforms;
  • Solaris 8 (SPARC), 9 & 10
  • Linux : Red Hat Enterprise Linux 3 & 4
  • Windows XP, 2000 and 2003
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