Sun's Software Service Plans give you a flexible, cost-efficient choice of two software support levels to match your needs: Premium and Standard.
The following table lists only a few features of the plans that may be important to you.
Learn more about Sun Software Service Plans
FEATURE: Sun Technical Support
FUNCTION: When you choose a Premium or Standard Service Plan, you have unlimited access to telephone and
online technical support during the stated coverage hours. With Premium, you also enjoy immediate live
call transfer
BENEFIT: With Sun's experts only a phone call or a few clicks away, you're armed with the help you need to quickly
resolve issues, answer questions and keep your systems running like a champ
FEATURE: Interoperability Support
FUNCTION: For Premium Plan purchasers, Sun takes accountability for tough-to-isolate interop issues and then
leverages cooperative support agreements with key software, hardware and networking vendors to speed
resolution. For more information about Interoperability Support, see Interoperability Support
BENEFIT: A must-have for critical systems, Sun's interoperability support helps you eliminate vendor fingerpointing
and quickly troubleshoot complex network computing problems
FEATURE: Software Updates
FUNCTION: Sun Studio Express 11/08 is free software (downloads only), but an active Sun Service Plan is required to
receive the majority of ongoing updates and patches. With your Software Service Plan, you're covered.
BENEFIT: Access to continuous updates is crucial. These updates help you ensure a secure, high-performance
computing environment
FEATURE: Support Bulletins
FUNCTION: You receive Sun support alerts via e-mail in addition to other optional Sun notification services and
customer communication
BENEFIT: Sun's unique early warning system (only available to Service Plan holders) allows you to stay in-the-know
and to effectively mitigate business risk
