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OpenSolaris Premium Subscriptions Support

OpenSolaris Premium Subscriptions Support

Sun's OpenSolaris Premium Subscription Support offers you technical support 24 hours a day, 7 days a week including public holidays. You also receive the full range of package updates through the Support Repository and access to online training courses.

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Unit Price

    Product Configuration Help:

  • What does "socket" mean?
    Close

    Solaris Subscriptions are priced based on the number of maximum sockets per system, which is equal to the number of processors in your system. Pricing is not charged "per core" on multi-core systems. If you need support for more than 8 sockets, contact your Sun sales representative or call Sun.
    Different platforms offer different socket ranges.

  • What is a Solaris Subscription?
    Close

    With a Solaris Subscription, you get a one-stop shop for product and service with full indemnification, binary and soiurce code compatibility as well as the expert support that you are used to receiving from Sun. Solaris Subscriptions are priced on a per-system basis. If you have multiple systems, then you need multiple subscriptions. Online purchase is available for 1-8 socket systems only. For systems running more than 8 sockets, contact your Sun sales representative or call Sun.

  • What is a Serial Number?
    Close

    A Hardware Serial Number is required per subscription.To add multiple hardware serial numbers, delimit by commas",".

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Overview

Sun's OpenSolaris Premium Subscription support offers you:

  • Technical support 24 hours a day, 7 days a week including public holidays
  • The full range of package updates through the Support Repository
  • Access to online training courses

Need a different level of support?

Running more than 8 sockets per system?

  • Contact your Sun sales representative.

Already purchased your OpenSolaris Subscription?

Support Coverage

For specific detailed information about which features and deliverables are included with a Premium subscription, see the Sun software Support Service Listing.

Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.

Pricing

SubscriptionPrice
x64/x86 (on Sun or Non-Sun)
1 Year (1-2 Sockets)$1,080.00
1 Year (3 or More Sockets)$1,980.00

SubscriptionPrice
SPARC
1 Year (1-2 Sockets)$1,080.00
1 Year (3-4 Sockets)$2,160.00
1 Year (5-8 Sockets)$4,320.00

Features and Benefits

Sun's OpenSolaris Subscriptions gives you a flexible, cost-efficient choice of three software support levels to match your needs: Premium, Standard, and Basic.

Feature Function Benefit
Online and e-mail Technical Support For OpenSolaris Standard and Premium levels, you can contact Sun for assistance within the coverage hours you choose (with no limit on the number of incidents). Through Sun's customer-defined priority process, you select Sun's response time (from 1 hour to 4 hours). OpenSolaris Basic coverage hours are local business standard hours with a 48 hour response for all priorities. Your service requests are handled swiftly, helping enable faster resolution through online technologies.
OpenSolaris Package Updates For OpenSolaris Standard and Premium levels you can contact Sun for assistance within the coverage hours you choose (with no limit on the number of incidents). Through Sun's customer-defined priority process, you select Sun's response time (from 1 hour to 4 hours). OpenSolaris Basic coverage hours are local business standard hours with a 48 hour response for all priorities. Your service requests are handled swiftly, helping enable faster resolution through online technologies.
Knowledge Base Access You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems.
SunSpectrum eLearning Library OpenSolaris Subscription customers are entitled to access Web-based training modules at no additional charge. Increase your knowledge regarding the OpenSolaris features.
Sun Alerts and Notifications You receive Sun Alerts for covered products, including those for which Sun is still working on a fix, providing you with an early warning system so you can get a jump start on risk mitigation. In addition, Sun provides special content in newsletters to keep you up-to-date on OpenSolaris Subscription enhancements. Direct communication and alerts from Sun help you confidently run your operations, knowing that you are working from the most current information.

Notes:
Package Updates for the Support Repository are released approximately every 6 months. During the term of Customer's Subscription contract, Customer will be entitled to receive support and the latest Package Updates and Support Repository Updates when made commercially available by Sun. Customer may be required to download and install Package Updates or Support Repository Updates that have been released since Customer's previous installation of OpenSolaris.
System Requirements

OpenSolaris Subscriptions cover your OpenSolaris software, regardless of your system or platform. If you have multiple systems, you need multiple plans. One subscription covers one system.

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