Innovate with confidence and maximize programming productivity with technical developer help from the source as you need it - engineer to engineer - when using Sun products and technologies and community technologies.
A dedicated online, subscription-based service for code level developer support, the Sun Developer Expert Assistance program may provide such help as sanity checks, workarounds, and best practice guidance for the products and technologies listed below. Our engineers will respond to you within 1 business day, either with an answer or a commitment to track down the information.
Unit Price
Ask us a question about any aspect of our developer tools or technologies and an engineer will respond to you by email within 24 hours, either with an answer or a commitment to track down the information.
Products and technologies available for a Developer Expert Assistance Subscription:
The Developer Expert Assistance program does not provide access to patches for any of the above products. To get the latest patches for this product, please purchase a Sun Software Service Plan.
Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.
The Sun Developer Expert Assistance service offers the following benefits and features to help you innovate with confidence.
Single Incident - Per Incident for one product or technology With Sun's technical engineers only a few clicks away, you can get experts to examine your programming issue and help identify the root cause or expedite a solution.
Single Product Subscriptions - 12 months Unlimited incidents for ONE product or technology Support service with fixed cost for developers using primarily one product or technology in their programming projects. Provides unlimited support of one product or technology chosen at time of purchase to get Sun's technical engineers to examine programming issues or code reviews and helps shorten application development.
Multi-Product Subscriptions - 12 months Unlimited incidents for ALL supported products and technologies* Leverage Sun's technical engineers as your extended developer team with a fixed cost for code level support of multiple Sun products and technologies when used to develop Java and Solaris applications. This service provides unlimited support for one year of all supported products and technologies as listed. Sun engineers help examine programming issues, provide code reviews or best practice guidance to optimize programming productivity by providing diagnostic advice, helping identify root causes, and expedite solutions and time to market.
* Not included in Multi-product Subscription: GlassFish Tools Bundle for Eclipse
