Sun and Oracle Channel Sun


Solaris Support - Basic Service Plan Subscriptions

Solaris Support - Basic Service Plan Subscriptions

Whether you are a startup Web 2.0 company or a large enterprise, Solaris Support offers expertise and tools that allow you to focus on your business rather than worry about your underlying infrastructure.

The Solaris Support Basic Service Plan is available for only 1-2 socket systems. If your system has more than 2 sockets, purchase Standard or Premium.

*

Unit Price

    Product Configuration Help:

  • What does "socket" mean?
    Close

    Solaris Subscriptions are priced based on the number of maximum sockets per system, which is equal to the number of processors in your system. Pricing is not charged "per core" on multi-core systems. If you need support for more than 8 sockets, contact your Sun sales representative or call Sun.
    Different platforms offer different socket ranges.

  • What is a Solaris Subscription?
    Close

    With a Solaris Subscription, you get a one-stop shop for product and service with full indemnification, binary and soiurce code compatibility as well as the expert support that you are used to receiving from Sun. Solaris Subscriptions are priced on a per-system basis. If you have multiple systems, then you need multiple subscriptions. Online purchase is available for 1-8 socket systems only. For systems running more than 8 sockets, contact your Sun sales representative or call Sun.

  • What is a Serial Number?
    Close

    A Hardware Serial Number is required per subscription.To add multiple hardware serial numbers, delimit by commas",".

I agree to the Terms and Conditions for this product.
Overview

The Solaris Support Basic Service Plan is Sun's least expensive service plan for Solaris, available for 1-2 socket systems only. Subscription-based, it includes:

  • Binary and source code compatibility, between different versions of the OS.
  • Limited indemnification for third-party IP infringement claims related to the Solaris 10 OS, to help protect you from legal risks.
  • On-demand updates, upgrades, and patches as they are published.
  • Quarterly update release via web download.
  • Web-based courses: Solaris 10 System Administration online course bundle and a Sun Skills Assessment.

Need a higher level of support? Or running more than 2 sockets per system?

Already purchased Solaris Support?

  • See the online Welcome Kit to get the most from your Solaris Support.

Sun's Service Plans give you a flexible, cost-efficient choice of three software support levels to match your needs: Premium, Standard, and Basic.

Support Coverage
For specific detailed information about which features and deliverables are included with a Basic Service Plan, see the Solaris Basic Service Listing.

Please allow up to 5 business days for your support contract to be activated for entitlement of services purchased.

Pricing

SubscriptionPrice
x64/x86 (on Sun or Non-Sun)
1 Year (1-2 Sockets)$324.00
1 Year (3 or More Sockets)Not Available
3 Years (1-2 Sockets)$894.24
3 Years (3 or More Sockets)Not Available

SubscriptionPrice
SPARC
1 Year (1-2 Sockets)$324.00
1 Year (3 or More Sockets)Not Available
3 Years (1-2 Sockets)$894.24
3 Years (3 or More Sockets)Not Available

Features and Benefits

Sun's subscription-based service plans give you a flexible, cost-efficient choice of three software support levels to match your needs: Premium, Standard, and Basic.

Feature Function Benefit
Online Technical Support Basic installation assistance 12x5 local business hours M-F 48 hour response. We will help you with your installation.
Telephone Technical Support Basic installation assistance 12x5 local business hours M-F 48 hour response. We will help you with your installation.
Knowledge Base Access You have around-the-clock access to a variety of exclusive technical resources including Sun's online knowledge base, collaborative remote diagnosis, and complete collections of technical articles, features, and security papers. These online resources help you prevent problems by arming your staff with the information needed to properly manage your systems.
On-Demand Solaris Updates You receive notification of Solaris and software update availability and electronic access, as well as access to patch management tools, subject to terms and conditions. Electronic download is the default mechanism, however, major releases are typically shipped as physical media kits. You have what you need to keep your systems updated and secure while avoiding separate upgrade licensing fees or software subscription fees.
Sun Alerts and Notifications You receive alerts for covered products, including those for which Sun is still working on an error correction, providing you with early warning so you can get a jump start on risk mitigation. In addition, Sun provides special content in newsletters to keep you up-to-date on enhancements to your Service Plan. Direct communication and alerts from Sun help you confidently run your operations, knowing that you are working from the most current information.
OpenSolaris Support OpenSolaris Subscription Support includes technical phone support and access to the online support and tools you need to help run and maintain your OpenSolaris deployments. If you choose to replace Solaris with OpenSolaris you will be covered at the same level during your existing contract term. OpenSolaris Support Web site. You can now use and deploy the latest in OpenSolaris and be supported.
SunSpectrum eLearning Library Solaris Subscription customers are entitled to access Web-based training modules at no additional charge. Courseware that complements the Solaris OS helps you keep pace with changing technology.
Binary and Source Code Compatibility** Sun maintains binary compatibility between operating system releases and guarantees application compatibility between x86 and SPARC platforms. With binary and source code compatibility Solaris applications from earlier versions run unmodified on Solaris 10 which means that you:
  • have lower development, testing, and deployment costs.
  • can take full advantage of new and advanced Solaris features.

Availability of specific features, coverage hours and response times may vary by location, product, or service level. Other limitations may apply.

* Note that community supported freeware is not supported by Sun.
** Please see Solaris guarantee.

System Requirements

Solaris Subscriptions cover your Solaris software, regardless of your system or platform. If you have multiple systems, you need multiple plans. One subscription covers one system.

Before You Buy
Call Sun Toll Free

United States & Canada:
1-888-516-9362
France, Germany & United Kingdom:
00-800-875-70000
Ireland & Spain:
1-800-923110

Store Resources
Looking for Apps
for Your Project?
Search the Sun Software Library to find commercial and open source applications, review them, or add your own apps.
» View Now