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USA - Toll Free: +1-866-221-0634
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Ireland: +353 1 6919191
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Other EMEA countries: +353 1 6919191

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MySQL Enterprise Database Services and Support

Database. Monitoring. Support.
The MySQL Enterprise subscription is the only comprehensive offering of production support, monitoring tools and MySQL database software to deliver optimal performance, reliability, security, and uptime.
MySQL Enterprise is available in four tiers - choose the service level that best meets your needs.

MySQL Enterprise
Basic 		MySQL Enterprise
Silver 		MySQL Enterprise
Gold 		MySQL Enterprise
Platinum
$599.00
Server/Year Buy Now 		$1,999.00
Server/Year Buy Now 		$2,999.00
Server/Year Buy Now 		$4,999.00
Server/Year Buy Now
Software
MySQL Enterprise Server Pro Pro Advanced5 Advanced5
Monthly Rapid Updates Yes Yes Yes Yes
Quarterly Service Packs Yes Yes Yes Yes
Add-on Products & Services
Memcached for MySQL     Yes Yes
DRBD for MySQL     Option4 Option4
Update Services
Software Updates Service Yes Yes Yes Yes
Technical Alerts Yes Yes Yes Yes
MySQL Enterprise Monitor
Enterprise Dashboard   Yes Yes Yes
Notifications and Alerts   Yes Yes Yes
Custom Advisor   Yes Yes Yes
Upgrade Advisor   Yes Yes Yes
Administration Advisor   Yes Yes Yes
Security Advisor   Yes Yes Yes
Query Analyzer     Yes Yes
Replication Monitor     Yes Yes
Replication Advisor     Yes Yes
Memory Usage Advisor     Yes Yes
Schema Advisor       Yes
Performance Advisor       Yes
Consultative Support 1
Remote Troubleshooting     Yes Yes
Replication Review     Yes Yes
Partitioning Review     Yes Yes
Query Review       Yes
Schema Review       Yes
Performance Tuning       Yes
Customer Code Reviews: MySQL Client APIs       Yes
Customer Code Reviews: MySQL User Defined Functions & Server Extensions       Yes
Customer Code Reviews: MySQL Stored Procedures, Triggers & Functions       Yes
Install Advantage   Phone Phone, Remote Install Phone, Remote Install
Problem Resolution Support
Number of Incidents 2 Unlimited Unlimited Unlimited
Web-based Case Management Yes Yes Yes Yes
Phone Access   Business Hours 24x7 24x7
Support Access Business Hours Business Hours 24x7 24x7
Max Initial Response Time 2 bus. days 4 hours 2 hours 1 hour
Emergency 2 Response Time     1 hour 30 min
Emergency 2 Bug Fix Escalation     Yes Yes
Emergency 2 Hot Fix Build     Yes Yes
Custom Build       Option 4
Self Help Support
Knowledge Base Yes Yes Yes Yes
Lifecycle/EOL Support
Active Yes Yes Yes Yes
Extended   Yes Yes Yes
Account Management 4
Technical Account Manager (TAM)       Option 4
Proactive Case Mgmt.       Option 4
Scheduled Status Calls       Option 4
Scheduled Onsite Visits       Option 4
Scheduled Environment & Performance Review       Option 4
Indemnification 3
Indemnification     Option 4 Option 4
Unlimited
Unlimited     Option Option

Buy Now
Buy Now
Buy Now
Buy Now

1. Consultative Support: Max 8 hours/server/year Enterprise, Max 100 hours/year for Unlimited.
2. Emergency is an incident with Severity 1
3. Indemnification is available to qualified customers
4. For Pricing of Options and volume discounts: Contact MySQL
5. Gold/Platinum subscriptions includes support for partitioning with MySQL Advanced.

Prices displayed are exclusive of applicable taxes.